Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use Lucky247. We take your privacy seriously and set out below the types of data we hold, how we use it, the measures we take to keep it secure, and the options you have to manage your information.

Types of data we collect

We collect information you provide directly, information generated through your use of our services, and data from third parties. Collecting this data allows us to operate accounts, process payments and keep the service secure.

Personal data

Personal data includes details you supply when registering or verifying an account, such as your name, date of birth, address, email, telephone number and identity documents where required for verification. We also store account credentials and communication records.

Technical data

Technical data covers device and connection information, IP addresses, browser type, operating system, device identifiers, and usage data. This helps us maintain the site, detect fraud and improve performance on desktop and mobile.

Transactional data

Transactional data relates to deposits, withdrawals, bets, game play, bonuses and other payment information. We record transaction dates, amounts and payment method details needed to process and audit payments and to comply with legal obligations.

Use of information

We use your data to provide and manage your account, process payments, verify identity, prevent fraud, respond to enquiries, improve our services and meet legal or regulatory requirements. We may also use aggregated, non-identifying data for analytics and service development.

Data protection practices

We apply appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls and regular security reviews. Access to personal data is limited to authorised staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure login and measure site performance. Third-party analytics providers may place cookies to help us understand usage patterns. You can manage cookie preferences via your browser settings or through the site cookie control, but disabling some cookies may affect functionality.

Information sharing and third parties

We may share personal data with service providers who perform services on our behalf, such as payment processors, ID verification and fraud prevention firms, customer support providers and analytics partners. All third parties are required to handle data in accordance with data protection standards. We may also disclose data where required by law or to protect our rights.

User rights

You have rights in relation to your personal data, including the right to access, correct, restrict processing, object to processing and request deletion or data portability where applicable. To exercise these rights, sign in to your account or contact us using the details below.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact [email protected]. We will respond and take reasonable steps to verify your identity before acting on requests. In some cases we may need to retain certain information to comply with legal or regulatory obligations.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified via the website or your account messages. Your continued use of Lucky247 after changes are posted constitutes acceptance of the revised policy.